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Current Status
For current status updates, visit https://itstatus.villanova.edu/. If you’re unable to connect or are experiencing VPN issues, please submit a request for VPN connectivity and support through our service portal.
Monitoring Issues
T-Mobile Home Internet users unable to connect to GlobalProtect
What the Issue Looks Like: Users connected to T-Mobile Home Internet service are unable to maintain a VPN connection to Villanova University using GlobalProtect
Current Status: Palo Alto Networks and T-Mobile are aware of the issue
Workaround: Submit a Firewall Troubleshooting Request so that the Office of Information Security team can review and assist with a workaround involving setting the the Maximum Transmission Unit (MTU).
GlobalProtect Host Protection Message Links Open In Internet Explorer
What the Issue Looks Like: When connected to VPN, if you click on a link in the Host Protection pop-up, the link opens in Internet Explorer
Current Status: Information Security has reported the issue to Palo Alto Networks.
Workaround: Presently, no work around exists for this
GlobalProtect Does Not Work on Android
What the Issue Looks Like: The GlobalProtect application on Android does not work
Current Status: Palo Alto Networks is aware of the issue
Workaround: Presently, individuals who need to access campus resource can utilize Citrix Workspace on their Android devices
Resolved Issues
GlobalProtect VPN Disconnects
What the Issue Looks Like: When connected to VPN using GlobalProtect VPN a disconnect of the VPN tunnel occurs
Current Status: Information Security has implemented a fix for this issue.
Visit the VPN: Getting Started article to learn more about the VPN.