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Current Issues
As of May 26, 2025, there are no known issues with the GlobalProtect VPN service at this time. If you are unable to connect to VPN or are encountering a problem with the VPN service, please submit a request for VPN connectivity and support through our service portal.
Monitoring Issues
T-Mobile Home Internet users unable to connect to GlobalProtect
What the Issue Looks Like: Users connected to T-Mobile Home Internet service are unable to maintain a VPN connection to Villanova University using GlobalProtect
Current Status: Palo Alto Networks and T-Mobile are aware of the issue
Workaround: Submit a Firewall Troubleshooting Request so that the Office of Information Security team can review and assist with a workaround involving setting the the Maximum Transmission Unit (MTU).
GlobalProtect Host Protection Message Links Open In Internet Explorer
What the Issue Looks Like: When connected to VPN, if you click on a link in the Host Protection pop-up, the link opens in Internet Explorer
Current Status: Information Security has reported the issue to Palo Alto Networks.
Workaround: Presently, no work around exists for this
GlobalProtect Does Not Work on Android
What the Issue Looks Like: The GlobalProtect application on Android does not work
Current Status: Palo Alto Networks is aware of the issue
Workaround: Presently, individuals who need to access campus resource can utilize Citrix Workspace on their Android devices
Resolved Issues
GlobalProtect VPN Disconnects
What the Issue Looks Like: When connected to VPN using GlobalProtect VPN a disconnect of the VPN tunnel occurs
Current Status: Information Security has implemented a fix for this issue.
Visit the VPN: Getting Started article to learn more about the VPN.