CrashPlan: Restore and Download Data from CrashPlan

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Overview

Learn how to restore and download data stored in CrashPlan.

Instructions

Restore a single file

  1. Sign in to the CrashPlan app.
  2. See a list of backed-up files:
    • Click Restore Files.
    • (Applies only if you have multiple devices) From the drop-down menu, select the device that originally backed up the files you want to restore.
  3. If you back up to multiple destinations, select the destination from Restore files from
    • The backup set list appears after Restore files from if you have multiple backup sets that use the same destination. Select the backup set that contains the files you want.
  4. (Optional) If you want to restore an earlier version of your files, click As of Today to select a previous date from a calendar.
  5. Navigate to the file you wish to restore. 
    • Learn more about finding files (including hidden or deleted files).
  6. Mouse over the file to highlight it, and click the download icon to the right of the file. 
  7. Your download is added to your Downloads folder with the default files options. Download Activity displays the status of your download.

Restore multiple files

  1. Sign in to the CrashPlan app.
  2. See a list of backed-up files:
    • Click Restore Files.
    • (Applies only if you have multiple devices) From the menu, select the device that originally backed up the files you want to restore.
  3. If you back up to multiple destinations, select the destination from Restore files from.
    • The backup set list appears after Restore files from if you have multiple backup sets that use the same destination. Select the backup set that contains the files you want.
  4. (Optional) If you want to restore an earlier version of your files, click As of Today to select a previous date from a calendar.
  5. Select the checkboxes for the folders and files you want to restore.
    • Learn more about finding files (including hidden or deleted files).
  6. Select Restore Files. The Restore Files Options (or Get Files Options) window will appear.
  7. Choose where and how to save your files using the files options.
  8. Select Go to begin the download.