How to Prepare for your AT&T to Verizon Mobile Device Migration

Summary

Information on preparing for the migration from Verizon to AT&T in January 2026.

How to prepare for your appointment

Upgrade your current device to the latest iOS version.
Save important voicemails
- To retain important voicemails on an iPhone, you will need to individually save them to the Files app on your device. Transcription will not be retained.
Back up your current device
- Retrieve your iCloud username and password
- Test login to your account via iCloud
- If you do not have enough iCloud account storage to back up your device, you can make use of temporary iCloud storage
Determine what accessories you will need
- What will be provided: phone, USB-C cable and power adapter
- Not included: protective case

What to bring to your migration appointment

Your Wildcard to access the TechZone.
Your current AT&T mobile device.
Your iCloud username and password.
Your Villanova Account username and password.
A device that is registered for Villanova Duo multi-factor authentication. This could be your current Villanova AT&T mobile device.

What to expect at your migration appointment

Your phone number will remain the same. Technology Services and Verizon will port your number.
Technology Services and Verizon will assist you with your migration. Expect up to 60 minutes of downtime.
Technology Services and Verizon will label and store your old phone for two weeks before wiping.

Article ID: 159422

Created

Mon 11/24/25 3:47 PM

Modified

Thu 1/8/26 10:10 AM