Sign Up for NOVA Alert
To sign up or change your options:
Current Faculty, Staff, or Students
- Go to MyNova and log in with your Villanova user name and password
- Go to Novasis
- Click Personal Information
- Click on NOVA Alert & Cell Phone Information
- Enter your information
- Your Villanova email and cell phone information will be entered into the Nova Alert system
Parents
Students need to add additional devices for Parents wishing to receive NOVA Alerts.
- In the NOVA Alert Sign-Up section, click Add an Alert Device and Email.
- Add additional devices as needed.
Back to Top
How do I add, remove, or edit devices?
To edit or remove devices registered or add a new device, go to the NOVA Alert section in Novasis.
Back to Top
What can I register to receive alerts?
The NOVA system is limited to the following per user/account:
- 2 (TEXT) SMS Phone numbers,
- 6 (VOICE) Phone numbers for Messages
- 2 Email Addresses
- 1 (SPEECH/HEARING IMPAIRED) TTY device.
Note: You can configure 1 device to receive both text and phone messages by selecting SMS & PHONE MESSAGE.
Back to Top
Will I receive any marketing or advertising messages?
No, NOVA Alert will only communicate emergency and weather-related information.
Back to Top
How do I make sure I registered properly?
Send yourself a test to confirm. Log in to NOVA Alert and click Send test, then Go.
Back to Top
My cell phone is configured properly, but I am still not receiving SMS text alerts?
Contact your cell phone carrier to ensure you are configured to receive messages. Try deleting the device and re-adding it. This allows for a new connection to be established in the system, resolving most issues.
Back to Top
What if I am not receiving the e-mail alert messages?
- Check your junk e-mail folder in your mail program. You will need to add the address @everbidge.net to the safe sender's list to ensure delivery into your inbox.
- Some e-mail providers will block the message(s) because their systems think it is SPAM. Please contact your email administrator to allow @everbidge.net
Back to Top
How do I prevent SPAM filters from blocking my alerts?
Internet Service Providers (ISPs) utilize various methods to prevent unsolicited commercial e-mail (Junk mail or spam) from being delivered to users' mailboxes. Contact your ISP or email provider for questions about their spam/junk e-mail filters.
Back to Top
Once an email/phone number is registered, how long does it take to begin receiving alerts?
New registrations may take up to 1 hour to go into effect.
Back to Top
If I am having issues with NOVA Alert, how do I get help?
If you're having issues signing up to receive NOVA Alerts, report a NOVA Alert issue, or contact our Service Desk.
Back to Top