Service Catalog

Categories (12)

Accounts, Access, and Identity

For assistance with new account creation (e.g. Courtesy Cards), requesting system access, and password reset.
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Academic and Instructional Technologies

For assistance with Blackboard, MediaSite, and other classroom or learning technologies.
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Collaboration and Communication

For assistance with campus telephones, email and collaboration, and web conferencing tools.
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Enterprise Applications

For assistance with Banner, SoftDocs, TouchNet, and other enterprise applications.
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Desktop and Mobile Computing

For assistance with desktop and mobile devices, printing, equipment purchasing and decomissioning.
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Information Security

For assistance with third-party vendor reviews, firewall rules, requesting security training, and reporting a security concern.
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IT Service Delivery and Support

Services and capabilities related to the delivery and support of IT services to the Villanova University community.
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Project and Business Services

For assistance with evaluating new solutions and processes, scoping business requirements, or leading enterprise projects.
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Research and Reporting Technologies

For assistance with data warehousing, reporting, dashboards, and analytics.
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Web and Mobile Services

For assistance with the VU Mobile App, web forms, web site content management, or web analytics.
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Wildcard and NovaBucks

For assistance with your Villanova Wildcard, NovaBucks program, or building/door access requests.
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Infrastructure

Network, connectivity, server, storage and integration services
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Services (2)

Employee Onboarding and Offboarding

Service requests related to employee onboarding and offboarding.

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