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Categories (11)
Accounts, Access, and Identity
For assistance with new account creation (e.g. Courtesy Cards), requesting system access, and password reset.
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Academic and Instructional Technologies
For assistance with Blackboard, MediaSite, and other classroom or learning technologies.
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Collaboration and Communication
For assistance with campus telephones, Office 365 (Outlook & Teams), or Google Suite.
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Enterprise Applications and Software Catalog
For assistance with Banner, SoftDocs, TouchNet, and other enterprise applications.
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Hardware Management and Support
For assistance with new employee computer requests, printing, or equipment purchase.
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Information Security
For assistance with third-party vendor reviews, firewall rules, requesting security training, and reporting a security concern.
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Project and Business Services
For assistance with evaluating new solutions and processes, scoping business requirements, or leading enterprise projects.
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Research and Reporting Technologies
For assistance with data warehousing, reporting, dashboards, and analytics.
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Web and Mobile Services
For assistance with the VU Mobile App, web forms, web site content management, or web analytics.
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Wildcard and NovaBucks
For assistance with your Villanova Wildcard, NovaBucks program, or building/door access requests.
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Wireless and Networking
For assistance with VPN access, campus wireless (VUMobile, VUPlay, VUGuest, eduroam), and network cabling requests.
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I Need Help With Something Else
Blackboard Access
Blackboard Course Request
Project Consultation
Computer for New Employee
My Recently Visited Services
Blackboard Access
Email and Calendaring (Outlook)
Report Issues with Wireless
VPN Connectivity and Support
DegreeWorks
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