Knowledge Base

Categories (12)

Accounts, Access, and Identity

New account creation (e.g. Courtesy Cards), requesting system access, and password reset
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Academic and Instructional Technologies

Blackboard, MediaSite, and other classroom or learning technologies
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Collaboration and Communication

Campus telephones, Microsoft Outlook, Microsoft Teams, and Zoom
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Enterprise Applications

Banner, SoftDocs, TouchNet, and other enterprise applications
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Desktop and Mobile Computing

Desktop and mobile computing, printing, and hardware lifecycle.
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Information Security

Helpful tips and procedures for keeping you, your department, and the university secure
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IT Service Delivery and Support

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Project and Business Services

Evaluating new solutions and processes, scoping business requirements, or leading enterprise projects
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Research and Reporting Technologies

Data warehousing, reporting, dashboards, and analytics
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Web and Mobile Services

VU Mobile App, web forms, web site content management, or web analytics
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Wildcard and NovaBucks

Villanova Wildcard, NovaBucks program, or swipe access
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Wireless and Networking

VPN access, campus wireless (VUMobile, VUPlay, VUGuest, eduroam), and Comcast Xfinity
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