Knowledge Base

Categories (12)

Accounts, Access, and Identity

New account creation (e.g. Courtesy Cards), requesting system access, and password reset

Academic and Instructional Technologies

Blackboard, MediaSite, and other classroom or learning technologies

Collaboration and Communication

Campus telephones, Microsoft Outlook, Microsoft Teams, and Zoom

Enterprise Applications and Software Catalog

Banner, SoftDocs, TouchNet, and other enterprise applications

Mobile and Desktop Computing

Mobile and desktop computing, printing, and equipment purchase.

Information Security

Helpful tips and procedures for keeping you, your department, and the university secure

Project and Business Services

Evaluating new solutions and processes, scoping business requirements, or leading enterprise projects

Research and Reporting Technologies

Data warehousing, reporting, dashboards, and analytics

Software Catalog and Support

Instructions and support for Villanova-provided software

Web and Mobile Services

VU Mobile App, web forms, web site content management, or web analytics

Wildcard and NovaBucks

Villanova Wildcard, NovaBucks program, or swipe access

Wireless and Networking

VPN access, campus wireless (VUMobile, VUPlay, VUGuest, eduroam), and Comcast Xfinity