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Knowledge Base
Categories (12)
Accounts, Access, and Identity
New account creation (e.g. Courtesy Cards), requesting system access, and password reset
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Academic and Instructional Technologies
Blackboard, MediaSite, and other classroom or learning technologies
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Collaboration and Communication
Campus telephones, Microsoft Outlook, Microsoft Teams, and Zoom
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Enterprise Applications
Banner, SoftDocs, TouchNet, and other enterprise applications
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Desktop and Mobile Computing
Desktop and mobile computing, printing, and hardware lifecycle.
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Information Security
Helpful tips and procedures for keeping you, your department, and the university secure
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IT Service Delivery and Support
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Project and Business Services
Evaluating new solutions and processes, scoping business requirements, or leading enterprise projects
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Research and Reporting Technologies
Data warehousing, reporting, dashboards, and analytics
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Web and Mobile Services
VU Mobile App, web forms, web site content management, or web analytics
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Wildcard and NovaBucks
Villanova Wildcard, NovaBucks program, or swipe access
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Wireless and Networking
VPN access, campus wireless (VUMobile, VUPlay, VUGuest, eduroam), and Comcast Xfinity
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