Current Issues
There are no known issues with the GlobalProtect VPN service at this time. If you are unable to connect to VPN or are encountering a problem with the VPN service, please submit a request for VPN connectivity and support through our service portal.
Monitoring Issues
GlobalProtect Host Protection Message Links Open In Internet Explorer
What the Issue Looks Like: When connected to VPN, if you click on a link in the Host Protection pop-up, the link opens in Internet Explorer
Current Status: Information Security has reported the issue to PaloAlto.
Workaround: Presently, no work around exists for this
GlobalProtect Does Not Work on Android
What the Issue Looks Like: The GlobalProtect application on Android does not work
Current Status: PaloAlto is aware of the issue
Workaround: Presently, individuals who need to access campus resource can utilize Citrix Workspace on their Android devices
Resolved Issues
GlobalProtect VPN Disconnects
What the Issue Looks Like: When connected to VPN using GlobalProtect VPN a disconnect of the VPN tunnel occurs
Current Status: Information Security has implemented a fix for this issue.
Visit the VPN: Getting Started article to learn more about the VPN.