Duo: How to Reactivate Duo Mobile on a New Device

The following process outlines how to reactivate Duo Mobile on a new device, with a different phone number, etc. This article assumes you transferred your existing phone number (which is enrolled in Duo) to your new device.

1. Open a private or Incognito browser, go to https://outlook.villanova.edu or MyNova to initiate the Duo prompt in order to manage your devices.
2. Once prompted, select Other options to manage options. 
   
    
3.  Select the other option preference from the list below. 
   
    
4. Verify your identity before managing device. Select from the prompts below. 
   
    
5. Check for a Duo Push and Verify.
   
    
6. After approving a Duo authentication request, you can see all your registered devices in the device management portal.
   
    
7. Select Get Started to move through the next set of prompts to connect to Duo.
   
    
8. Select an option and proceed through prompts.
   

To learn more about DUO, please view our other Knowledge Base Articles.

Other questions or concerns? Please contact the UNIT Service Desk or (USA area code +1) 610-519-7777.