Outlook: Adding Shared Mailboxes

Overview: This KB article will walk you through the steps for adding a shared mailbox via the new Outlook UI.

Requirements: Internet access, share mailbox access, Outlook desktop application. Orange arrows denote instructions.


Open Outlook and ensure it is set to “New Outlook”. The toggle for new/old outlook is located in the top right corner of the application.







Navigate to the account name in the information tab, shown below.











Right click on account name to display the menu shown below, then select: “Add shared folder or mailbox”.








Enter the name of the shared mailbox. It should auto-populate in the field shown below, then click add:








The mailbox should now be added to the account. It can be found by scrolling down in the account inbox to the “shared with me” tab, shown below:

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Article ID: 148388
Fri 12/8/23 9:38 AM
Sat 4/6/24 11:31 AM