Overview: This KB article will walk you through the steps for adding a shared mailbox via the new Outlook UI.
Requirements: Internet access, share mailbox access, Outlook desktop application. Orange arrows denote instructions.
Steps:
Open Outlook and ensure it is set to “New Outlook”. The toggle for new/old outlook is located in the top right corner of the application.
![](https://villanova.teamdynamix.com/TDPortal/Images/Viewer?fileName=0973a5e7-0215-4c06-a52a-20ba659f4077.png&beidInt=481)
Navigate to the account name in the information tab, shown below.
![](https://villanova.teamdynamix.com/TDPortal/Images/Viewer?fileName=173b1845-f4f4-4c89-9840-bc045c512250.png&beidInt=481)
Right click on account name to display the menu shown below, then select: “Add shared folder or mailbox”.
![](https://villanova.teamdynamix.com/TDPortal/Images/Viewer?fileName=2a3796c1-813a-4678-876d-899f9fe1dc1d.png&beidInt=481)
Enter the name of the shared mailbox. It should auto-populate in the field shown below, then click add:
![](https://villanova.teamdynamix.com/TDPortal/Images/Viewer?fileName=3434c783-0d3b-40c7-b73c-43382c2321a7.png&beidInt=481)
The mailbox should now be added to the account. It can be found by scrolling down in the account inbox to the “shared with me” tab, shown below:
![](https://villanova.teamdynamix.com/TDPortal/Images/Viewer?fileName=999a9286-8f13-40ee-813d-a8702b93fe60.png&beidInt=481)