Shared Email Account (Type 2)

Description

A shared email account (Type 2) allows multiple people to access and manage the same mailbox, enabling them to send emails from a single, consistent address. This type of account is ideal for providing a public-facing email address, which can enhance branding and ensure continuity when projects or responsibilities are transferred to new team members.

A shared mailbox can also be used in scenarios in which a third party application needs to be able to send email from a @villanova.edu account. 

Audience 

Students, Faculty and Staff

Requirements 

A student requestor must have a faculty or staff sponsor as a co-owner of the account

Cost 

No cost 

Requesting

To request a new shared mailbox, select Submit New Shared Email Account (Type 2) Request

To request a new shared mailbox for a third party application integration, select Submit New Third-Party Villanova Email Request

Service Levels

Request Respond In Resolve In
Submit New Shared Email Account (Type 2) Request 2 business days 10 business days
Submit New Third-Party Villanova Email Request 2 business days 15 business days
 
Submit New Shared Email Account (Type 2) Request Submit New Third-Party Villanova Email Request

Related Articles (3)

Outlook: Adding Members to a Group
This KB will walk you through adding additional members to a group.
Outlook: Adding Shared Mailbox in Old Outlook
This article will walk you through adding a type 2 account in the older version of outlook.
Outlook: Adding Shared Mailboxes
This KB article will walk you through the steps for adding a shared mailbox via the new Outlook UI.

Service Offerings (2)

Submit New Shared Email Account (Type 2) Request
Request to create a new shared email account (Type 2)
Submit New Third-Party Villanova Email Request
Villanova has several email protection mechanisms in place. In order to allow a third-party service or application to send email on VIllanova's behalf (a vanity email ending in "@mail.villanova.edu") some technical information is required.