Using Microsoft's Office 365 anti-spam and anti-phishing features, UNIT is able to prevent spam and phishing messages from being delivered to your email inbox. This helps minimize malicious phishing attacks from being delivered as well as spam from cluttering an inbox.
Report Not Junk
If an email message is incorrectly sent to your Junk Mail Folder, click on Report in the Outlook Ribbon and select Not Junk to notify Microsoft and to train its detection algorithm to prevent this from occurring again in the future.
Classic Outlook (Windows Desktop Client)
Outlook (Web Client)
Legitimate Emails Continue to go to Junk or Quarantine
If an email message continues to be sent incorrectly to your Junk Mail Folder, is Quarantined, or incorrectly prefixed as an [EXTERNAL] message, UNIT will need the headers of original email message to troubleshoot. Email headers contain valuable information about the origin and path of an email and is helpful with resolving these issues. To obtain the headers of an email, choose your Outlook client and follow the instructions below.
Outlook (Windows Desktop Client)
- Open Outlook.
- Open the email you want to see the headers for.
- Click File Properties.
- The headers will show in the "Internet headers" box. Right-click inside the headers and choose Select All.
- Right-click again and choose Copy.
- Close the Message Options window.
- You should now be looking at the original message window. You can copy and paste these message headers into the email or support ticket.
Outlook (Web Client)
- Open Outlook Web App.
- Open the email you want to see the headers for.
- Click and then click View Message Details.
- The headers will show in the "Message details" box. Click inside the headers and select all the text.
- Right-click again and choose Copy.
- Close the Message Options window.
- You should now be looking at the original message window. You can copy and paste these message headers into the email or support ticket.
Outlook (macOS Desktop Client)
- Open Outlook.
- Right-click on the email you want to see the headers for.
- Click View Source.
- Your text editor (typically an application called TextEdit) will open, displaying all the headers for the message, followed by the message body.
- Select all (cmd + a) and Copy (cmd + c) to copy the contents of the text file.
- You can paste these contents into the email or support ticket.