Avaya Desk Phone: How to Use

Overview

This article walks you through the basics of using your Avaya Desk Phone.

Instructions

  1. Basic Call Handling
  • To make a call, lift the handset or press Speaker. For external numbers, dial 8 first, then the number. For internal calls, dial the 5-digit extension.
  • To answer a call, lift the handset, press Answer, or press Speaker.
  • To end a call, hang up or press End Call.
  1. Transferring Calls
  • Press Transfer, dial the number, then press Transfer again to complete.
  1. Voicemail
  • Press the Messages button and follow prompts to access voicemail.
  1. Call Forwarding
  • Press Call Forward, enter the forwarding number, and press OK. A green light will turn on next to the Call Forward option. Dial 8 first if you are forwarding to an external number.
  • To cancel, press the Call Forward button and the light will turn off.
  1. Adjusting Volume
  • Use the Volume buttons to adjust the ringer volume when idle or when on a call.
  1. Special Features
  • Select Send All Calls to send all incoming calls to voicemail.
  • Select Directory to access internal numbers.
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