Blackboard Authentication Expired Error

Are you seeing the following message?

When signing into Blackboard, some users report getting an authentication expired error message (see picture below). The error prevents users from logging into the Blackboard system. Even when the user clicks “Return to Login Page” and attempts to sign in again, the error reappears. 

image of blackboard authentication expired error

 

Here's how you can fix it:

  • Once this error occurs, the only way to resolve it is to clear your browser’s cache and cookies (see "Clearing Browser Cache and Cookies" section below). Please follow those steps.
  • To prevent this error from occurring in the future, it is essential that you always log out and click "End SSO session" when you are finished using Blackboard (see picture below). 
    • To logout, click the logout button in the upper right corner of Blackboard. 
    • One the next screen, click the “End SSO Session” button. Do not leave Blackboard logged in on your computer when you are not using it.

picture of end sso button

Clearing Browser Cache and Cookies

If you are using Google Chrome:

  • Please copy & paste this link in your browser: chrome://settings/clearBrowserData
  • Check the boxes for "Browsing history, Cookies and other site data, and Cached images and files" and click "Clear Data"
  • Completely close all tabs/windows and restart the browser

If you are using Firefox:

  • Please copy & paste this link in your browser: about:preferences#privacy
  • Under the "Cookies and Site Data" section, please click on "Clear Data." And the click "Clear."
  • Completely close all tabs/windows and restart the browser

If you are using Safari:

  • Please follow the steps here         
  • Click on "Manage Website Data."  Click "Remove All."
  • Completely close all tabs/windows and restart the browser

If you are using Microsoft Edge:

  • If you are using Microsoft Edge, you will need to switch to another browser, like Chrome or Firefox, as Edge and Blackboard are not fully compatible. If you need further assistance accessing Blackboard, please let us know.

 

Support

If you continue to experience problems, please contact the Service Desk at 610-519-7777 or submit a ticket.

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