University-issued mobile device ordering is currently temporarily on hold. Requests for new lines of service and device upgrades will not be processed at this time.
Description
University-Issued Mobile Devices provide eligible faculty and staff with a Villanova-managed devices to support job-related communication, productivity, and on-call responsibilities. Devices are configured, secured, and supported by University Technology Services (UTS) to ensure reliable access to university systems while meeting institutional security and compliance requirements.
What’s Included
- Device provisioning and setup
- Device procurement
- Initial configuration, enrollment, and security setup
- Mobile device management
- Ongoing management through the University’s device management platforms
- Security updates, policy enforcement, and compliance monitoring
- Service and support
- Troubleshooting for device hardware, operating system, and University-approved apps
- Assistance with University email, Teams, Zoom, VPN, and other supported services
- Lifecycle management
- Device refresh, replacement, and repair coordination
- Offboarding support, including device return or number porting (if applicable)
- Carrier and number management
- University-managed cellular plans
Audience
Eligible faculty and staff
Currently, eligibility is determined by each individual department. Technology Services is working to re-define University-wide eligibility criteria.
Requirements
None
Cost
~$36.99 per line per month. Not including long distance fees or other fees associated with add-on services.
Service Levels
| Request |
Respond In |
Resolve In |
| Submit University-Issued Mobile Device Request |
2 business days |
10 business days |
| Submit International Voice and Data Request |
1 business day |
5 business days |