“To forward your extension from your phone use the call forward button and 8-1+ the phone number you’d like to forward to. If you are not on campus submit a call forward request. Other categories include a call flow request such as a coverage paths or pickup groups. Finally, if your department uses agents and you have a request regarding that please select “Agent request.”
Service Levels
| Request |
Respond In |
Resolve In |
| Submit Call Flow Request |
2 business days |
10 business days |