Description
TeamDynamix (TDX) enables teams to track their project and service work on a single platform. While designed originally to support IT service and project management, TDX can be utilized by any administrative or business unit looking to track, streamline and automate their work. There are several components to TDX including: a support staff interface for staff to manage their work, and a client portal for customers to request services and view knowledge base articles (such as UNIT's Service and Support Portal). To learn more about TDX, Request a TDX Consultation.
Audience
Faculty and staff
Requirements
Proper onboarding and training by UNIT staff
Cost
No cost
Requesting
- Select Request a New TDX Item to request a new service, service offering, or form.
-
Select Request a TDX Edit or Enhancement to request a change to an existing service, service offering, or form.
-
Select Request a TDX Consultation to meet with the ITSM administration team to discuss any specific needs your department or team has.
-
Select Report a TDX Issue to report an issue with TeamDynamix.
Service Levels
| Request |
Respond In |
Resolve In |
| Request a New TDX Item |
1 business day |
5 business days |
| Request a TDX Edit or Enhancement |
4 business hours |
3 business days |
| Request a TDX Consultation |
4 business hours |
3 business days |