Alumni Account Password Reset

Alumni:

1. Visit the Self-Service Password Reset Portal by selecting the "Alumni Password Reset" selection found on this page.

2. Sign In:

   • Enter your username@villanova.edu and click Next.
   • If prompted, complete the CAPTCHA challenge to prove you’re not a robot.

3. Verify Your Identity:

   • Choose a verification method:
     • Alternate Email: If you’ve set up an alternate email address, select it and click Next. You’ll receive a code in your alternate email.
     • Mobile Phone: If you’ve registered a mobile phone number, select it and click Next. You’ll receive a text message with a code.
     • Security Questions: Answer the security questions you set up previously and click Next.

4. Reset Your Password:

   • Enter the verification code you received via email, text message, or answer the security questions.
     • Set a new password following your Villanova's password policy: 
     • At least 1 upper and lower case letter
     • At least 1 number
     • At least 1 special character: # $ % ( ) * , +  - . / : ; = ? @ [ \ ] ^ _ ` { } ~
     • Must have at least 5 unique characters
     • At least 8 characters in length
     • Passwords cannot contain personal information such as: first name, last name, User ID, contact information, etc.
     • The exclamation point is not permitted in the password.

     • The symbol for exclamation point has been excluded.

       What are some strategies to avoid when trying create a complex password?

     • Do not use personal information such as address, age, birthday, or your User ID in your password
     • Do not use words, previous passwords, common passwords, patterns or sequences on the keyboard, such as ‘q1w2e3’ or ‘asdfg’ in your password
     • Do not repeat letters, numbers, or symbols, such as 111111 or )))))))
     • Confirm the new password and click Finish.

5. Success!:

   • You’ve successfully changed your password. Use the new password to sign in to your account.