Reverting Intel Audio Drivers to Resolve Audio Issues
Right click on the Start Menu button and open Device Manager. Expand the “Sound, video, and game controllers” item.
Double click the “Intel Smart Sound Technology for Bluetooth Audio” item and click the Driver tab.
Check the driver version for the device. If it is 10.29.0.8719, Dell has confirmed there are issues using
this driver with Bluetooth audio devices.
Click OK or cancel to return to the Device Manager window. Right click the “Intel Smart Sound
Technology for Bluetooth Audio” item and click Uninstall Device. When prompted, tick the box to
remove the driver for the device. Click Uninstall.
Perform the same action for the “Intel Smart Sound Technology for USB Audio” item.
Reboot the PC. Open Device Manager again and open the Properties for the “Intel Smart Sound
Technology for Bluetooth Audio” item. Click the Driver tab. Verify the driver version is earlier than
previously installed. Earlier releases of the driver have been more stable and allowed Bluetooth audio
devices (such as Apple AirPods) to connect more reliably.
