NOVAdevice Refresh Program

Description

The NOVAdevice Refresh Program provides each eligible full-time faculty and staff member with a University computer and replaces it on a rolling lifecycle of no more than five (5) years. Upgrades are distributed throughout the year, so you have secure, reliable, and up-to-date technology when you need it. Browse current Standard, Plus, and Premium models in the NOVAdevice catalog.

What’s New in 2027

Standard devices now come with more memory and storage at no additional cost:

Standard Mac for staff: Staff can now choose a Standard macOS device. Previously, staff devices were Windows only. If you’re thinking about switching platforms, read NOVAdevice: What to Check Before Changing Platforms before you submit your refresh request.

Biometric sign-in: NOVAdevices now support Windows Hello for Business on Windows and Touch ID on macOS, so you can sign in without typing your 15-character Villanova Account password each time. See NOVAdevice: Biometric Authentication for setup steps.

How the NOVAdevice Refresh Program Works

Audience

Requirements

Device Return: You must return your current device and it's power supply (cable/adapter) when you receive your replacement. UTS cannot issue a replacement device without collecting the existing one.

Cost

There is no cost for Standard devices. The department is responsible for the price difference of any Plus or Premium device, which is charged to the department by journal entry.

Requesting

• Current employees: When you receive an eligibility email from UTS, submit a NOVAdevice Refresh Request to choose your replacement device.
• Questions about your device options: To talk through which device fits your work before or during your refresh, submit a NOVAdevice Consultation Request.
• New employees: Computers for all new employees, in new or existing positions, are provided through the Employee Onboarding process. Submit an Employee Onboarding Request to onboard a new employee.

Service Levels

• The program provides one computer per eligible employee. If you need two or more computers for your work, your department is responsible for purchasing and replacing the additional devices.
• Displays (monitors), keyboards, mice, and other peripherals are not part of the replacement cycle and must be replaced by departments.
• UTS provides a dock or hub with every replacement device at no cost, so you can keep using your current monitors, keyboard, mouse, and other peripherals with your new device. Your NOVAdevice Refresh Request asks how many monitors you use so UTS can match the dock or hub to your setup.
• New employees in existing positions inherit the previous employee’s device for that position. UTS wipes and reimages the device before it is assigned.
• New staff typically receive their computer at HR new employee orientation, and new faculty typically receive theirs at faculty orientation. If a new employee misses orientation, UTS will contact them to arrange delivery.
• If an eligible faculty or staff member’s employment status changes to an ineligible position, the computer should be returned to UTS. If the individual still needs a computer to do their job, the department can purchase a computer with departmental funds.