Description
Get assistance with a wide range of common computer issues. Full support is available for university-issued devices. Best-effort support is available for student-owned personal devices at our TechZone walk-in locations. Common issues include:
- Slow or unresponsive systems
- Software installation and troubleshooting
- Operating system errors (Windows/macOS)
- Printer setup and connectivity problems
- Network access and Wi-Fi troubleshooting
- Login and account access issues
- Virus and malware concerns
- File recovery and backup guidance
- Remote desktop access
Our technicians are certified by leading technology vendors, and are trained to deliver professional, efficient assistance to help you get back to work quickly.
Audience
General - Students, faculty and staff
Remote desktop access - Engineering faculty and students
Requirements
Remote desktop access only - The client and host must be a device that is currently registered on the Villanova network. In most cases the client and host must be a Villanova owned device. The connection must be approved by the Information Security Group and implemented by the Operations Group. If not approved the ticket should go back to the user with instructions to discuss any parameters that are not met with their IT Coordinator. Client and host must be updated with latest patches.
Cost
None
Service Levels
| Request |
Respond In |
Resolve In |
| Submit a Remote Desktop Access Request |
2 business days |
15 business days |