Description
This service provides support for employees who have questions or experience issues related to updating personal or employment information in University systems.
The service is intended to assist with:
- Understanding how and where to update personal information (for example, address, phone, or email)
- Troubleshooting system functionality issues that prevent updates from being completed
- Confirming the correct process or ownership when information cannot be updated through self service
This service is not intended for submitting personal or sensitive information (PII) through a ticket. Employees should continue to follow established self service processes or HR guidance when updating personal data.
Audience
Faculty and Staff
Requirements
- Employee must be actively employed and have access to MyNova or relevant self service systems.
- Requests should not include personal or sensitive data (e.g., Social Security numbers, medical information).
Cost
None
Requesting
Ask a Question About Viewing or Updating Personal/Employee Information
Use this option if you are unsure how or where to update personal or employee information, or need clarification on the correct process to follow. This request is intended for questions about system functionality or procedures and should not include personal or sensitive information (PII).
Report an Issue When Viewing or Updating Personal/Employee Information
Use this option if you experience an error, system limitation, or technical issue that prevents you from updating personal or employee information through self service systems. Do not submit personal or sensitive information (PII) through this request.
Service Levels
- Requests are reviewed by Human Resources
- Support includes guidance on system functionality and appropriate processes
- Issues requiring technical review may be routed to University Technology Services (UTS) as needed