Firewall

Description

As part of Villanova’s network security infrastructure, our firewalls protect University resources from unauthorized access.  Our protected resources include on-premises servers, applications, and the networks utilized by wired and wireless clients.  We routinely modify our firewalls to allow trusted communications to and from these resources.

Please remember to submit your request with as much information as possible, including any relevant logs, error messages, or screenshots. 

Firewall User Access Request

This form is intended for users requesting access to a specific server or application on Villanova’s network.  In most cases, users should be utilizing VPN for access to resources from their Villanova-issued device, but in some instances connectivity between devices (printers, point-of-sale, operational technology, etc.) may need to be configured on our firewalls.  For VPN access requests please utilize a service offering located here.

Firewall Troubleshooting Request

If you suspect you are unable to reach a resource on Villanova’s network because of our firewall configurations, this service offering is the place to start for troubleshooting connectivity.  Some examples of firewall involvement could be a web page showing “Web Page Blocked”, a connection timeout, or “This site can’t be reached” browser message. 

Firewall Server Request

This service offering is intended for server system administrators to request firewall policy relating to server communications.  If you have a new or existing server that needs firewall policy modified, please submit this request with all the requested information.

Audience 

These service offerings are available for students, staff, and faculty members, apart from “Firewall Server Request” whose service offering is intended for server system administrators only.  

Requirements 

None

Cost 

None

Service Levels