Description
Villanova University utilizes VPN (Virtual Private Network) services for privileged access to network resources, both on and off campus. To use this service, you must have our VPN client application (GlobalProtect VPN) installed and configured appropriately. For assistance with installation or configuration please visit our VPN: Getting Started page. You can also view our Frequently Asked Questions page for resolutions to common problems or our Known Issues page for issues we are still working to resolve.
Please remember to submit your request with as much information as possible, including any relevant logs, error messages, or screenshots.
VPN Access Request
If you currently use VPN and require access to a resource on a University-issued device, please submit this request along with details on what you are trying to access - server, application, and IP information.
VPN Connectivity Issue
If you are unable to find a resolution to an issue you are experiencing while using GlobalProtect VPN (authentication issues, application errors, etc.), please utilize this service offering for assistance.
Audience
Active or Registered Students, Faculty, Staff or Courtesy Card Account holders.
Requirements
To use Villanova’s VPN service (GlobalProtect VPN), you must be an active or registered student, employee, or guest with a courtesy card account. For privileged access, users must utilize GlobalProtect VPN on a compliant, Villanova-issued device.
Cost
None
Service Levels
| Request |
Respond In |
Resolve In |
| Submit VPN Access Request |
2 business days |
15 business days |