Description
UTS provides two complementary services to help faculty and staff plan, evaluate, and deliver technology-related work: Project Management and IT Solutions Consulting.
The Project Management Office (PMO) supports initiatives that require coordinated planning and collaboration with University Technology Services (UTS). IT Solutions Consulting helps faculty and staff understand their technology options, clarify needs, and determine the best path forward. Depending on the nature of your request, UTS may provide project management, solutions consulting, guidance on an existing IT service, or a combination of these services.
Project Management
Project management services help departments define objectives, understand project scope and requirements, identify appropriate resources, and determine the level of project management needed to successfully complete the work.
A project is a temporary endeavor undertaken to create a unique product, service, or result. The UTS PMO uses four project tiers to help assess the size, complexity, risk, and level of coordination associated with a project:
- Tier 1: Transformative
- Tier 2: Transitional
- Tier 3: Developmental
- Tier 4: Operational
More information about the UTS PMO, projects, and project tiers is available on the UTS PMO Dashboard.
IT Solutions Consulting
Technology Services Business Systems Analysts and Solutions Consultants partner with faculty and staff to assess needs, explore options, and design technology solutions that support academic, administrative, and operational goals. Through a consultation, our teams help clarify requirements, recommend tools or approaches, and identify next steps.
This service is ideal for early-stage planning, new initiatives, complex technology needs, or when you are unsure which IT service is the right fit.
Use this service if you:
- Are curious if a solution or service is already offered
- Need help evaluating or selecting a technology solution
- Are planning a new initiative or system implementation
- Want guidance before submitting a project or purchase request
Not sure where to start? A
Solutions Consultation is the best place to begin. UTS can help you understand your options, clarify your needs, and determine whether your request is best addressed through an existing IT service, a project, or another solution.
Audience
Faculty and Staff
Requirements
None
Cost
None
Service Levels
| Request |
Respond In |
Resolve In |
| Request an IT Solutions Consultation |
2 business days |
10 business days |