Description
Microsoft OneDrive is a cloud storage service that allows users to securely store, access, and share files and photos across devices. It integrates seamlessly with Microsoft 365, enabling collaboration and file synchronization in real time, and provides backup and recovery options for important data.
Audience
Students, faculty and staff
Requirements
None
Cost
None
Service Levels
File Recovery
OneDrive file recovery is limited to Microsoft's native retention capabilities. Deleted or modified files are recoverable for a maximum of 93 days. After this period, files are permanently deleted and cannot be recovered by UTS or Microsoft.
Supported Features
Storage & Provisioning
- OneDrive account provisioning for faculty, staff, and students
- Storage quota management and increase requests
- OneDrive Sync client configuration guidance (Windows and macOS)
File Recovery & Retention
- Recycle Bin restoration
- Version History recovery for modified or overwritten files
- Point-in-time recovery using Restore Your OneDrive
- UTS-assisted recovery within Microsoft's 93-day retention window
Configuration & Administration
- Sharing and external access configuration
- Permission and access troubleshooting
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Unsupported Features
The following features and services are not provided by UTS:
- Recovery of files deleted more than 93 days ago
- Recovery of data beyond Microsoft's retention limits
- Third-party backup, archiving, or recovery solutions
- Recovery of files deleted before OneDrive was enabled for an account
- Development of custom sync, automation, workflow, or integration solutions
- Support for personal or non-university OneDrive accounts
- Guaranteed recovery within a specific timeframe
- Recovery of permanently deleted files after Microsoft's retention period expires
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