Description
Support is available for University-owned Apple iOS devices, including iPhones and iPads. Assistance includes device selection guidance, setup, configuration, and troubleshooting to ensure reliable access to Villanova systems and services.
Purchasing
Note: Devices purchased through the appropriate channels will be automatically enrolled in the University's device management system.
Common Support Scenarios
- Initial device setup and enrollment
- Email, calendar, and contact configuration
- Wi‑Fi and VPN connectivity issues
- App installation, updates, or access problems
- Passcode, Face ID, or Touch ID issues
- Device performance or battery concerns
- Security or compliance‑related access issues
Audience
Faculty and staff
Requirements
Devices must be University‑owned and used for University business.
Cost
No cost for support. Device purchase costs are the responsibility of the requesting department.
Service Levels
| Request |
Respond In |
Resolve In |
| Request a Mobile Device Consultation |
4 business hours |
3 business days |