Description
On this page you can request a self-service password reset or report an issue with a temporary password that is not working.
Note: Temporary passwords can take up to 10 minutes to become active.
Eligibility
This service is available to Faculty, Staff, and Students.
Cost
No cost.
How to Access and Use
Submit Password Reset request – Selecting this will start a self-service password reset. A new temporary password will be emailed to you shortly after submission
Report Password Reset Issue – Selecting this will submit a ticket with UNIT if you are having issues that a self-service reset will not resolve.
NOTE: You must have the following information to perform a password reset
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Your Birthdate
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Alternate Email Address
What is the Alternate Email Address?
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Required when first registering with Villanova
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Cannot be your Villanova Email Address.
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Used for password reset only
It is highly recommended that you review the personal email address you have listed on your account for recovery purposes.
Instructions on how to review alternate email address
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Go to MyNova
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Search “Edit My Account Information,” click on the associate task and log in if prompted to do so.
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From the “My Profile” page, click on “Change Alternate Email Settings” in the main menu. If on a mobile device, this can be found in the “Go to…” menu at the top of the screen.
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Confirm the Alternate Email address listed (if any) and update or enter the most accurate non-Villanova email address that applies.
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Click “Save” to update the email address.