Description
Blackboard is the learning management system (LMS) currently utilized at Villanova University. It is a suite of learning tools which provide instructors a means to reach and gauge their students in a number of ways. 
Audience 
Students, faculty and staff 
Requirements 
None 
Cost 
None
Requesting 
	- 
	Request Blackboard Access to grant a teaching assistant access to Blackboard courses. 
- 
	Submit a Blackboard Course Request to get assistance with copying and merging courses and electronic reserves. 
- 
	Submit a Blackboard Training/Course Setup Request to get training or assistance with specific Blackboard features (e.g. gradebook, quizzes, assignments), instructional design assistance in building an online course, assistance in adding content to a Blackboard course, and assistance with making your course accessible/using Ally (Blackboard Course Accessibility tool). 
 
Service Levels
	
		
			| Request | Respond In | Resolve In | 
	
	
		
			| Request Blackboard Access | 1 business day | 5 business days | 
		
			| Submit Blackboard Course Request | 1 business day | 5 business days | 
		
			| Submit Blackboard Training/Course Setup Request | 2 business days | 15 business days |